General Product FAQs
>  I have registered my products on the website, but how do I access the product updates or obtain my product key? >  I have logged into my account to download an update, I would like to download Color Efex Pro 3.1, but all I see is Color Efex Pro 3.0, where can I find the update? >  I upgraded to Adobe Photoshop CS4, I don't see my Nik Software plug-ins. How do I access my Nik Software plug-ins, or move them over to Adobe Photoshop CS4? >  Are Nik Software products compatible with Photoshop CS4 on Mac? >  Are Nik Software products compatible with Photoshop CS4 on Windows (32-bit)? >  Are Nik Software products compatible with Photoshop CS4 64-bit in Windows? >  How do I install my Nik Software plug-ins into the 32-bit version of Photoshop CS4 on Windows XP 64-bit or Vista 64-bit? >  How do I open the 32-bit version of Photoshop CS4 on my XP or Vista 64-bit of Windows machine? >  Are older Nik Software products compatible with Photoshop CS4? >  Are Nik Software products compatible with Photoshop Elements? >  Are Nik Software products compatible with Corel Paint Shop Pro Photo X2? >  How do I install Nik Software products into Corel Paint Shop Pro Photo X2? >  Are Nik Software products compatible with image editing applications other than Adobe Photoshop? >  I am trying to install the software and it is asking me for a product key. Where do I find the product key? >  What are the limitations and/or time limit for the trial versions of your software? >  Do I need to uninstall the trial version before I upgrade to a full version? >  I ordered and electronic download of my software online, however I have not received an email with a download link and product key, why is it taking so long? >  Does Nik Software offer a money-back guarantee on its software? How are returns handled? >  Do you have an academic program with reduced pricing? How do I qualify? >  My 15-day Trail version is about to expire or has expired. How do I activate it with my product key that I just purchased? >  How do I access my product updates? >  If I downloaded the 15 day trial version and then buy the product; how do I activate the product? >  I lost my product key to my software and want to upgrade to the new version. How do I upgrade without a product key? >  What is the recommended workflow when using Nik Software products? >  Where can I find a list of the latest product updates? >  What is the best way to reach Nik Software for customer support?
Dfine® 2.0
>  What is noise? >  What is the retail cost of Dfine 2.0? >  What will the cost be to upgrade from Dfine 1.0 to Dfine 2.0? >  How do I purchase a Dfine Camera Profile? >  What is the difference between camera profiles in Dfine 1.0 and Dfine 2.0’s measurement and profile system? >  Does Dfine work on film grain and noise generated in the scanning process? >  Is a graphics tablet necessary to use the Nik Selective Tool? >  Will Dfine 2.0 work with my color management system? >  How do I use the Load Based on EXIF Data feature to automatically profile my images? >  How do I create a profile? >  When I use the "Load Based on EXIF Data feature", it doesn't seem to be loading a profile, what am I doing wrong? >  I have the Apply effect to separate layer option selected for the After Clicking OK setting in the filter preferences but when I apply the filter in a batch process, it does not apply to a separate layer. How can I fix this? >  How do I create a batch process in Dfine 2.0? >  How do I apply a batch process of selective noise reduction with Dfine 2.0? >  How do I uninstall Dfine 2.0? >  Should I turn off noise reduction in my camera if I am using Dfine 2.0? >  Is Dfine 2.0 Smart Filter compatible? >  How do I access Dfine 2.0 inside of Aperture? >  How do I preserve my layers and or my CMYK color space when using Dfine 2.0 in Aperture? >  I made RAW edits using Aperture on a version and went into Dfine 2.0, and now I can't see the RAW edits? >  When I start Photoshop, the Nik Selective Tool is not automatically launching. How can I enable it to automatically launch? >  Why should I use the Nik Selective Tool? >  Is a graphics tablet necessary to use the Nik Selective Tool? >  What type of images does Dfine 2.0 for Lightroom support? >  How do I manually add Dfine 2.0 for Lightroom as an external editor in Lightroom 2? >  How do I access Dfine 2.0 as an external editor inside Lightroom?
Viveza™
>  I had Color Efex Pro 3.0 and/or Viveza installed and working. Now after installing Dfine 2.0 the selective features and/or layering effects no longer work correctly. When I try to use the Selective Tool to brush on the effect, nothing happens. How can I fix this? >  What is the difference between Viveza and Color Efex Pro 3.0? >  How does U Point technology in Viveza differ from U Point in the other plug-in products? >  What is the retail cost of Viveza? >  At what stage of the image editing process should Viveza be used? >  Is a graphics tablet necessary to use the Nik Selective Tool? >  Will Viveza work with my color management system? >  Can I use Viveza in a Batch process? >  Is Viveza Smart Filter compatible? >  How do I prevent the Nik Selective Tool from automatically opening each time I start Photoshop? >  Why should I use the Nik Selective Tool? >  How do I uninstall Viveza? >  Are there any training Videos or lessons available for using Viveza? >  What type of images does Viveza for Lightroom support? >  How do I manually add Viveza for Lightroom as an external editor in Lightroom 2? >  How do I access Viveza as an external editor inside Lightroom?
Color Efex Pro™ 3.0
>  I had Color Efex Pro 3.0 and/or Viveza installed and working. Now after installing Dfine 2.0 the selective features and/or layering effects no longer work correctly. When I try to use the Selective Tool to brush on the effect, nothing happens. How can I fix this? >  What is the difference between each edition of Color Efex Pro 3.0? >  What is the retail cost of each edition of Color Efex Pro 3.0? >  What new filters are available in Color Efex Pro 3.0? >  I can’t find the filter I used to use in Nik Color Efex Pro 2.0 in Color Efex Pro 3.0. How do I find what filter correlates with the one I am looking for in Color Efex Pro 3.0? >  At what stage of the image editing process should Color Efex Pro 3.0 be used? >  Is a graphics tablet necessary to use the Nik Selective Tool? >  Will Color Efex Pro 3.0 work with my color management system? >  How do I prevent the Nik Selective Tool from automatically opening each time I start Photoshop? >  What is the difference between the Color Efex Pro B/W Conversion filter and converting an image to Grayscale mode? >  Why should I use the Nik Selective Tool? >  I have the Apply effect to separate layer option selected for the After Clicking OK setting in the filter preferences but when I apply the filter in a batch process, it does not apply to a separate layer. How can I fix this? >  How do I create a batch process in Color Efex Pro 3.0? >  How do I uninstall Color Efex Pro 3.0? >  What type of images does Color Efex Pro 3.0 for Lightroom support? >  How do I manually add Color Efex Pro 3.0 for Lightroom as an external editor in Lightroom 2? >  How do I access Color Efex Pro 3.0 as an external editor inside Lightroom?
Silver Efex Pro
>  What is the difference between Color Efex Pro 3.0 Black and White filters and Silver Efex Pro? >  Why should I use Silver Efex Pro when I can use Photoshop’s Black and White adjustment tool? >  What type of files does Silver Efex Pro work with? >  Can I use Silver Efex Pro in a batch process? >  Is Silver Efex Pro Smart Filter compatible? >  How do I prevent the Nik Selective Tool from automatically opening each time I start Photoshop? >  Why should I use the Nik Selective Tool? >  How do I uninstall Silver Efex Pro? >  Are there any training videos or lessons available for using Silver Efex Pro? >  What is the retail cost of Silver Efex Pro? >  How can I back up or share the styles that I created within Silver Efex Pro’s Style Browser? >  How do I download additional custom styles? >  What type of images does Silver Efex Pro for Lightroom support? >  How do I manually add Silver Efex Pro for Lightroom as an external editor in Lightroom 2? >  How do I access Silver Efex Pro as an external editor inside Lightroom?
Sharpener Pro 3.0
>  What is the retail cost of Sharpener Pro 3.0? >  What is the difference between the one edition for Sharpener Pro 3.0 and the two editions for Nik Sharpener Pro 2.0? >  I thought Sharpener Pro 2.0 did a great job sharpening my images, so why should I switch to Sharpener Pro 3.0? >  What are all the new features in Sharpener Pro 3.0? >  At what stage of the image editing process should Sharpener Pro 3.0 be used? >  Is Sharpener Pro 3.0 Smart Filter compatible? >  Is Sharpener Pro 3.0 compatible with Intel-based Macs? >  Can I use the RAW Presharpener for my TIFF files? >  Should I turn sharpening off within my camera? >  Should I base my sharpening on what I see on my monitor? >  How do I use Control Points to sharpen my images? >  In Sharpener Pro 2.0 there were controls under the Advanced tab. Where do I find these controls in Sharpener Pro 3.0? >  How do I set the amount of sharpening in Sharpener Pro 3.0 to my taste? >  What is the Sharpening Soft Proof? >  I print at a photo lab or with an online printing facility, what settings do I use? >  Will Sharpener Pro 3.0 work with my color management system? >  How do I access Sharpener Pro 3.0 inside of Aperture? >  How do I preserve my layers and or my CMYK color space when using Sharpener Pro 3.0 in Aperture? >  I made RAW edits using Aperture on a version and went into Sharpener Pro 3.0, and now I can't see the RAW edits? >  Previously I had Photoshop CS3 running in Rosetta, how do I turn it off now? >  When I start Photoshop, the Nik Selective Tool is not automatically launching. How can I enable it to automatically launch? >  What is the difference between LPI and DPI? >  Why should I use the Nik Selective Tool? >  Is a graphics tablet necessary to use the Nik Selective Tool? >  How do I create a batch process in Sharpener Pro 3.0? >  How do I uninstall Sharpener Pro 3.0? >  What type of images does Sharpener Pro 3.0 for Lightroom support? >  How do I manually add Sharpener Pro 3.0 for Lightroom as an external editor in Lightroom 2? >  How do I access Sharpener Pro 3.0 as an external editor inside Lightroom?